Terms and Conditions for Steel Box Containers PTY LTD

1. Introduction

These Terms and Conditions apply to customers and website visitors who access our website, request a quotation, communicate with us, purchase a product, arrange delivery or use a service provided by Steel Box Containers PTY LTD.

Please read these Terms carefully before placing an order. If you do not agree with these Terms, you should not submit an order, accept a quotation or make payment.

These Terms should be read together with our Privacy Policy, Shipping Policy, Payment Policy, GST Policy, Return and Refund Policy and any quotation, invoice, product description, order confirmation or written agreement issued for your purchase.

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

2. Business Information

Steel Box Containers PTY LTD is the company operating this website and supplying shipping containers and related products for residential, agricultural, construction, commercial and industrial applications throughout Australia.

3. Definitions

In these Terms and Conditions, the following expressions have the meanings stated below:

• “Company”, “we”, “us” or “our” means Steel Box Containers PTY LTD.
• “Customer”, “you” or “your” means a person, business or organisation using our website, requesting a quotation or purchasing from us.
• “Consumer” means a customer entitled to consumer protections or guarantees under the Australian Consumer Law.
• “Business Customer” means a customer purchasing for business, trade, commercial, agricultural, industrial, government or organisational purposes.
• “Product” or “Products” means a shipping container, storage container, refrigerated container, portable building, modified container, accessory or other product supplied by us.
• “Services” means delivery arrangements, modifications, fabrication, positioning, customer support and related services supplied by us.
• “Order” means a purchase accepted and confirmed by us.
• “Quotation” means a written statement of the proposed products, services, prices and conditions for a potential order.
• “Website” means the website operated under the name Steel Box Containers PTY LTD.
• “Australian Consumer Law” or “ACL” means Schedule 2 of the Competition and Consumer Act 2010 and its application under relevant Australian laws.

4. Products and Services We Supply

5. Website Use

You must use our website only for lawful purposes and must not damage, disrupt, interfere with or attempt to gain unauthorised access to the website, its systems or its users.

• You must not introduce viruses, malware, harmful code or automated attacks.
• You must not attempt to access restricted areas, accounts, servers or systems without permission.
• You must not submit false, misleading, fraudulent, abusive or unlawful information.
• You must not impersonate another person, customer, business or organisation.
• You must not scrape, copy or reproduce website content for commercial use without written permission.
• You must not use the website in a manner that infringes another person’s rights.

We may restrict or block access where we reasonably suspect misuse, fraud, unlawful activity, cybersecurity threats or conduct that may harm the website, our business or another person.

6. Product Information and Images

We aim to provide accurate product descriptions, specifications, dimensions, photographs, condition information and availability details.

Used shipping containers may vary in colour, markings, dents, scratches, repairs, patches, surface corrosion, repainting, flooring appearance and general cosmetic condition.

Customers should confirm any essential requirements before accepting a quotation, including:

• Container size and external dimensions.
• Standard-height or high-cube configuration.
• Container condition or grade.
• Door type and door direction.
• Colour or appearance requirements.
• Refrigeration or insulation requirements.
• Modification specifications.
• Delivery access and positioning requirements.

7. Quotations and Pricing

Quotations are prepared using the information available when the quotation is issued. Prices may depend on product type, size, condition, availability, modifications, delivery distance, site access, specialist equipment and applicable taxes.

• A quotation does not constitute acceptance of an order.
• A quotation may include an expiry or validity date.
• Where no validity period is stated, we may withdraw or update the quotation before order acceptance.
• Stock is not necessarily reserved by requesting or receiving a quotation.
• Prices may be updated before acceptance where stock, supplier, transport or other costs change.
• Obvious typographical, calculation or pricing errors may be corrected before an order is accepted.
• We will not knowingly rely on a misleading price or require a customer to proceed after a material pricing error is identified.

The final quotation, invoice or order confirmation will identify the agreed product price, delivery charge, GST and other applicable charges.

8. GST and Total Pricing

Steel Box Containers PTY LTD uses the following information:

• GST: Registered since 1 July 2000
• Currency: Australian Dollar, AUD

GST may apply to taxable shipping containers, delivery services, modifications, accessories and related products or services.

Prices presented to consumers will include GST where applicable, unless a price is clearly identified as GST-exclusive and the GST-inclusive total is also provided as required.

Business quotations may separately state:

• The price excluding GST.
• The GST amount.
• The total price including GST.
• Shipping and delivery charges.
• Modification or additional-service charges.

9. Orders and Acceptance

An order is not accepted merely because a customer submits an enquiry, requests an invoice, receives a quotation or makes an offer to purchase.

An order is accepted when we confirm acceptance in writing, issue an order confirmation or otherwise clearly communicate that the order has been accepted.

We may decline an order where:

• The product is unavailable.
• The delivery cannot be completed safely.
• The quotation contains a material error.
• The payment cannot be verified.
• Fraudulent or unlawful activity is suspected.
• The customer does not accept the applicable terms.

10. Payments

Steel Box Containers PTY LTD currently accepts payment by bank transfer.

Credit card payments may be offered as a payment option in the future but are currently unavailable unless we confirm otherwise in writing.

• Payment must be made using the account details provided on the official invoice or written payment instructions.
• Customers must use the invoice number or order reference when making payment.
• Payment must normally clear before stock is allocated or delivery is scheduled.
• Proof of payment may be requested.
• Proof of transfer does not necessarily confirm that cleared funds have been received.
• Incorrect, incomplete, reversed or unmatched payments may delay the order.

11. Shipping and Delivery

Steel Box Containers PTY LTD arranges shipping container delivery to approved locations throughout Queensland, subject to transport availability, delivery postcode, site conditions and safe access.

Our standard shipping and delivery timeframe is 5–7 days after:

• The order has been accepted.
• Cleared payment has been received.
• The delivery address has been confirmed.
• Required site-access information has been provided.
• Any specialist requirements have been agreed.

The standard flat shipping fee is A$650 including GST for eligible standard deliveries within Queensland, unless another charge is stated in the quotation, invoice or order confirmation.

Additional delivery charges may apply to remote areas, regional locations, islands, difficult-access properties, specialist lifting, crane-assisted unloading, waiting time, re-delivery or other non-standard requirements.

12. Site Access and Delivery Responsibilities

Customers must ensure that the delivery location is safe, accessible, prepared and suitable for the container and delivery vehicle.

The delivery driver may refuse to enter, unload or position the container where the driver reasonably believes that doing so would be unsafe or may damage people, property, equipment, the vehicle or the container.

A failed delivery caused by inaccurate information, customer unavailability, unsuitable access or an unprepared site may result in reasonable waiting, storage, return-transport or re-delivery charges.

13. Risk and Ownership

Risk in the product passes to the customer after the product has been delivered and unloaded at the agreed delivery location, subject to any rights and guarantees that cannot be excluded under Australian law.

Ownership of the product does not pass to the customer until all amounts payable for the product, delivery and agreed additional services have been received as cleared funds.

Until payment is completed, we may withhold delivery, stock allocation, modification work or release of the product.

Nothing in this clause permits us to enter private property, seize a product or exercise a remedy except where lawfully authorised.

14. New, Used and Refurbished Container Conditions

Container condition varies according to product type, age, previous use, advertised grade, repairs and current availability.

Cosmetic wear that is consistent with the product description and advertised grade does not necessarily constitute a failure to comply with a consumer guarantee.

This does not remove a customer’s rights where a product is faulty, unsafe, materially different from its description or otherwise fails an applicable consumer guarantee.

15. Modified Containers and Custom Orders

Modified, customised or made-to-order products may include doors, windows, electrical work, insulation, ventilation, shelving, partitions, roller shutters, security features, painting or other fabrication.

Before work begins, the customer must review and approve the relevant specifications, drawings, dimensions, materials, quotation and delivery requirements.

Once custom work, fabrication, sourcing or modification has begun, changes or cancellation may result in reasonable charges for work, materials, administration, supplier commitments and transport costs already incurred.

Customisation does not remove consumer guarantee rights where the product or service fails to comply with the Australian Consumer Law.

16. Change-of-Mind Cancellations

Australian law does not generally require a business to provide a refund, replacement or exchange merely because a customer changes their mind, selects the wrong product, finds a cheaper price or no longer requires the product.

A change-of-mind cancellation may be considered before dispatch at our discretion and subject to:

• The order status.
• Whether stock has been reserved.
• Whether transport has been booked.
• Whether modification or fabrication has begun.
• Whether non-recoverable costs have been incurred.
• The product’s condition and resale suitability.

A discretionary change-of-mind policy does not limit any right or remedy available for faulty goods or services under the Australian Consumer Law.

17. Returns and Refunds

Returns and refunds are assessed under our Return and Refund Policy, these Terms and applicable Australian law.

• Customers must contact us before arranging the return or movement of a container.
• The container should not be altered, painted, repaired, modified, loaded, relocated or resold before the request is assessed.
• Photographs, video, delivery records and other information may be requested.
• We may request a reasonable opportunity to inspect the product.
• Return transport costs will be allocated according to the reason for return and applicable law.
• Modified or made-to-order products may not qualify for a discretionary change-of-mind return.

Approved refunds will normally be paid by bank transfer to a verified account nominated by the customer.

Nothing in this clause permits us to deny a remedy that the customer is legally entitled to receive.

18. Consumer Guarantees and Faulty Products

Products and services supplied to consumers come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the transaction and applicable law, products must be of acceptable quality, reasonably fit for a disclosed purpose, match their description and correspond with any sample or demonstration model.

Services must be provided with due care and skill, be reasonably fit for their stated purpose and be supplied within the agreed time or a reasonable time where no time is agreed.

If you believe a product or service has failed to meet a consumer guarantee, contact us with:

• Your name and contact information.
• Your invoice or order reference.
• A description of the issue.
• Photographs or video where relevant.
• The delivery date.
• The remedy you are requesting.

The appropriate remedy may depend on whether the failure is major or minor and may include repair, replacement, refund, repeat performance, compensation for reduced value or another remedy required by law.

19. Warranties

Any additional warranty offered by Steel Box Containers PTY LTD will be stated in the product description, quotation, invoice, order confirmation or separate warranty document.

Additional warranty coverage may vary according to the product’s type, age, condition, grade, equipment and intended use.

Unless a warranty states otherwise, additional warranty coverage may exclude:

• Normal cosmetic wear.
• Damage caused by misuse or neglect.
• Unauthorised modifications or repairs.
• Damage caused by unsuitable placement or unstable ground.
• Corrosion caused by standing water or lack of drainage.
• Damage occurring after the container is relocated.
• Third-party or accidental damage.
• Use outside the product’s intended or disclosed purpose.

Any additional warranty operates in addition to and does not replace rights under the Australian Consumer Law.

20. Customer Responsibilities After Delivery

After delivery, the customer is responsible for the product’s lawful use, maintenance, security, insurance and placement.

• Keep the container on firm, stable and level supports.
• Maintain suitable drainage around the container.
• Avoid placing the container in standing water.
• Inspect doors, locks, vents and seals periodically.
• Do not overload or misuse the container.
• Arrange appropriate insurance where required.
• Obtain council, landlord or property-owner approval where needed.
• Use qualified contractors for electrical or structural work.

Customers should obtain independent advice about planning, building, electrical, fire-safety, workplace, environmental and site requirements applicable to their intended use.

21. Business Customers

A Business Customer confirms that the product or service is being acquired for business, agricultural, commercial, industrial, professional, government or organisational use.

Business Customers must assess product suitability, specifications, compliance requirements and intended use before accepting the order.

The Australian Consumer Law may protect a business customer in some circumstances. Nothing in these Terms excludes those protections where they apply.

To the maximum extent permitted by law, a Business Customer must take reasonable steps to minimise any loss arising from a product or service issue.

22. Limitation of Liability

Nothing in these Terms excludes, restricts or modifies:

• A consumer guarantee that cannot lawfully be excluded.
• Liability for fraud or fraudulent misrepresentation.
• Liability for death or personal injury where it cannot be excluded.
• Any other right, remedy or liability that cannot be excluded by law.

Subject to those non-excludable rights and to the maximum extent permitted by law, we are not responsible for loss caused by:

• Incorrect information supplied by the customer.
• Unsafe or unsuitable delivery access.
• Use outside the agreed or reasonably intended purpose.
• Unauthorised modification or relocation.
• Failure to obtain required approvals or permits.
• Failure to maintain or secure the product after delivery.
• Acts or omissions of an independent third party outside our control.

Any limitation or exclusion in these Terms applies only to the extent that it is lawful, fair, reasonable and enforceable in the circumstances.

23. Events Outside Our Reasonable Control

We will not be responsible for a delay or failure caused by an event outside our reasonable control, except where applicable law provides otherwise.

Such events may include:

• Severe weather, flooding, storms or bushfires.
• Road closures and transport disruption.
• Vehicle or specialist-equipment breakdown.
• Industrial action.
• Supplier or port delays.
• Government restrictions or emergency orders.
• Power, communications or internet failures.
• Cybersecurity incidents.
• Natural disasters or other emergencies.

Where an event affects performance, we will take reasonable steps to communicate with the customer, minimise disruption and resume performance when reasonably possible.

24. Privacy and Personal Information

We handle personal information according to our Privacy Policy and applicable Australian privacy requirements.

Personal information may be used to:

• Respond to enquiries.
• Prepare quotations and invoices.
• Verify payments.
• Process orders.
• Arrange transport and delivery.
• Provide customer service.
• Manage complaints and consumer guarantee requests.
• Meet accounting, taxation and legal obligations.

Please review our Privacy Policy for further information about how personal information may be collected, used, stored and disclosed.

25. Intellectual Property

Website content, including text, photographs, graphics, icons, product descriptions, branding, layout, code and design elements, is owned by or licensed to Steel Box Containers PTY LTD unless otherwise stated.

You must not reproduce, distribute, modify, republish, commercially exploit or present our content as your own without prior written permission.

You may view and print reasonable portions of website content for personal evaluation of our products or maintenance of transaction records.

26. Reviews, Testimonials and Customer Content

Reviews and testimonials published by Steel Box Containers PTY LTD must reflect genuine customer experiences and must not be false or misleading.

Where you voluntarily submit a review, photograph, video or testimonial for publication, you confirm that:

• The content reflects your genuine experience.
• You have the right to provide the content.
• The content does not infringe another person’s rights.
• The content is not unlawful, defamatory or misleading.

We will request or rely on appropriate permission before publishing identifiable customer content for promotional purposes.

We may remove content that is unlawful, fraudulent, abusive, irrelevant, misleading or infringes another person’s rights.

27. Complaints and Dispute Resolution

If you are dissatisfied with a product or service, contact us as soon as possible so that the matter can be reviewed.

Complaints should be submitted to: sales@steelboxcontainersptyltdau.com .

Consumers may also seek information or assistance from the Queensland Office of Fair Trading, the Australian Competition and Consumer Commission or another appropriate dispute-resolution body.

28. Changes to These Terms

We may update these Terms to reflect changes to our website, products, business operations, payment methods, delivery processes, policies or applicable laws.

Updated Terms will be published on this page with a revised “Last Updated” date.

Unless a change is required by law or agreed with the customer, the version of the Terms in effect when an order is accepted will ordinarily apply to that order.

We will not retrospectively impose a material change that unfairly disadvantages a customer in relation to an already accepted order.

29. Severability and No Waiver

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be read down or removed only to the extent necessary.

The remaining provisions will continue to apply.

A delay or failure by either party to exercise a right does not automatically waive that right.

30. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Queensland and applicable Commonwealth laws of Australia.

Subject to any non-excludable right to bring proceedings in another jurisdiction, the parties submit to the courts and tribunals with jurisdiction in Queensland.

Nothing in this clause restricts a consumer from using a complaint, tribunal or court process that the consumer is legally entitled to use.