Payment Policy for Steel Box Containers

1. Accepted Payment Methods

Steel Box Containers aims to make payment instructions clear and straightforward. The following payment options currently apply:

2. Bank Transfer and Osko Payments

Bank transfer and Osko are the currently accepted payment methods. Customers should pay only using the authorised bank or Osko details stated on the official invoice or written payment instructions issued for their order.

• Use the invoice number or order reference as the payment reference.
• Confirm that the payment amount matches the total shown on the invoice.
• Check the account name and bank details carefully before authorising payment.
• Provide proof of payment when requested.
• Allow sufficient time for the payment to clear.
• Payment must normally clear before delivery scheduling begins.
• Products will not normally be dispatched or delivered until cleared funds have been received.

3. Credit Card Payments

Credit card payments are currently unavailable. Customers should not provide credit card information by email, contact form, text message or any other unsecured communication method.

If additional payment methods become available, the accepted method will be stated on the relevant quotation, invoice or order documentation.

4. Quotes, Invoices and Order Confirmation

Before making payment, customers will normally receive a quotation, invoice or written order confirmation containing the relevant product, delivery and payment information.

The document may include:

• The customer’s name and contact information.
• The shipping container type, size and condition.
• The quantity ordered.
• The product price.
• The applicable delivery charge, including the A$650 standard shipping fee where the order qualifies for eligible standard delivery.
• Modification or additional-service charges.
• GST information where applicable.
• The total amount payable.
• The invoice or order reference.
• The payment deadline.
• The official bank-transfer instructions.

5. Payment Timing

Payment must be made within the timeframe stated on the quotation, invoice or written order confirmation.

Where no separate deadline is stated, customers should make payment promptly to avoid delays in order processing, modification work or delivery scheduling.

A container will not normally be dispatched, modified or delivered before cleared funds have been received unless Steel Box Containers a different arrangement has been approved in writing.

6. Deposits and Part Payments

Steel Box Containers may request a deposit or part payment for certain orders, including modified containers, specialist products, custom fabrication or orders requiring work, procurement or allocation before final delivery.

Where a deposit is required, the invoice or written agreement will state:

• The required deposit amount.
• The balance remaining after the deposit.
• The due date for the final payment.
• The work, materials or services covered by the deposit.
• Any applicable cancellation conditions.

Unless otherwise agreed in writing, the remaining balance must be paid and cleared before dispatch or delivery. Any deposit conditions, cancellation consequences and whether an amount may be refundable or non-refundable will be stated in the applicable quotation, invoice or written agreement and remain subject to the Australian Consumer Law.

7. Payment Confirmation and Cleared Funds

Customers may be asked to provide proof of payment after completing a bank transfer. Proof of payment may include a bank receipt, transfer confirmation or transaction record.

Proof of payment does not necessarily mean that cleared funds have been received. Screenshots, receipts and transfer confirmations may show that a payment was initiated but not that it has reached our account.

Steel Box Containers may wait until payment has cleared before:

• Confirming the order.
• Beginning modification or fabrication work.
• Scheduling transport and delivery.
• Releasing the container to a delivery provider.

8. Australian Dollars, Pricing and GST

All prices and payments are stated in Australian Dollars, AUD, unless another currency is clearly agreed in writing.

Product prices, the applicable delivery charge, modification costs and other agreed charges will be shown on the quotation, invoice, order confirmation or written agreement. For eligible standard deliveries, the standard shipping fee is A$650 including GST.

Pricing and GST are handled as follows:

• Prices offered to consumers will include GST where applicable.
• The applicable GST treatment will be shown on the invoice where required.
• Where the order qualifies for eligible standard delivery, the A$650 standard shipping fee including GST will be included in the total amount payable or stated separately before payment.
• No additional charge will be added without disclosure and agreement where the customer’s approval is required.

9. Payment Security

Customers are responsible for checking that payment is made to the correct bank account shown on the official invoice or written payment confirmation issued for their order.

10. Failed, Delayed or Incorrect Payments

If payment is delayed, incomplete, reversed, rejected, sent with an incorrect reference or cannot be matched to an order, Steel Box Containers may place the order on hold.

This may delay:

• Order confirmation.
• Modification or fabrication work.
• Shipping and delivery scheduling.
• Release of the container for transport.

Customers should contact us promptly if they believe they have paid the wrong amount, used an incorrect reference or sent funds to an incorrect account.

Any recovery of funds transferred to an incorrect third-party bank account may depend on the customer’s financial institution and the circumstances of the transfer.

11. Receipts and Payment Records

Steel Box Containers will provide the transaction documentation appropriate to the order, which may include a quotation, invoice, payment confirmation, receipt or order confirmation.

Customers should retain:

• The original quotation.
• The invoice or order confirmation.
• The bank-transfer receipt.
• Relevant email communications.
• Delivery documents.
• Any refund or adjustment confirmation.

These records may be required to identify an order, confirm payment or support a request under the applicable returns, refunds or consumer guarantee process.

12. Refunds, Cancellations and Order Changes

Refunds, cancellations, returns and order changes are handled in accordance with the applicable Return and Refund Policy, Terms and Conditions and the Australian Consumer Law.

Customers wishing to cancel or change an order should contact Steel Box Containers as soon as possible.

A cancellation or change request will be assessed under the published Return and Refund Policy, the agreed order terms and applicable law. Any amount retained or deducted must be explained and must reflect an agreed service, completed work or another lawful amount that may be retained in the circumstances. This may include an order that has already been:

• Confirmed and allocated to the customer.
• Prepared for delivery.
• Dispatched or transported.
• Modified or customised.
• Fabricated to the customer’s specifications.
• Delivered to the customer.

Nothing in this Payment Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

13. Refund Payment Method

Where a refund is approved, the refund will normally be returned using an appropriate verified payment method. For bank-transfer or Osko payments, this will generally be a bank transfer to a verified account associated with the customer or payer.

Before processing a refund, we may request information needed to:

• Verify the customer’s identity.
• Confirm the original order and payment.
• Confirm the refund amount.
• Verify the receiving bank account.
• Prevent fraud or unauthorised payment redirection.

Approved refunds will be processed within a maximum of 14 business days after approval and receipt of any information reasonably required to verify the refund destination. A financial institution may require additional time to make the funds visible in the receiving account.

14. Fraud Prevention and Verification

Steel Box Containers may carry out reasonable verification checks where necessary to help prevent fraud, payment misuse, false orders, unauthorised transactions or suspicious activity.

An order may be delayed, placed on hold, refused or cancelled when:

• The payment cannot be verified.
• The payer’s information does not match the order details.
• The transaction appears suspicious or unauthorised.
• Payment has been reversed or recalled.
• Requested verification information is not provided.
• There is a reasonable concern about fraud or unlawful activity.

Where an order is refused or cancelled, any refund or payment adjustment will be handled in accordance with applicable law and the circumstances of the transaction.

15. Australian Consumer Law

Nothing in this Payment Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where a product or service does not satisfy an applicable consumer guarantee, the customer may be entitled to an appropriate remedy under Australian law.

A customer’s rights under the Australian Consumer Law apply in addition to any rights provided under our published policies or a written agreement.