Shipping Policy for Nelson Shipping Containers LTD

1. Delivery Coverage

Nelson Shipping Containers LTD provides container delivery services throughout the United Kingdom. We supply and arrange delivery for a wide range of products, including new shipping containers, used shipping containers, 8ft containers, 10ft containers, 20ft containers, 40ft containers, 45ft containers, 53ft containers, container cabins, site offices, modified containers, refrigerated containers, storage containers, and specialist container solutions.

Delivery is available to domestic properties, commercial premises, farms, construction sites, industrial locations, retail sites, logistics facilities, schools, event sites, and other approved delivery locations within the UK.

2. Standard Delivery Timeframe

Our standard shipping and delivery timeframe is normally within 5–7 days maximum from the date your order is fully confirmed. An order is considered fully confirmed when the product has been selected, customer details have been provided, payment has been received or approved, and the delivery address and site access information have been confirmed.

3. Flat Shipping Fee

Nelson Shipping Containers LTD applies a standard flat shipping fee of £337 for container delivery within the United Kingdom, unless otherwise stated in your quote, invoice, order confirmation, or written agreement.

This flat shipping fee may be subject to change where necessary due to changes in currency value, transport costs, fuel costs, carrier charges, operational costs, remote delivery requirements, ferry charges, special handling requirements, or other circumstances outside our reasonable control.

4. Delivery Requirements

Shipping containers are large and heavy products that require suitable access and a safe delivery location. Customers are responsible for ensuring that the delivery site is accessible, suitable, and prepared before delivery takes place.

5. Customer Delivery Responsibilities

Before delivery, customers must provide complete and accurate delivery information. This helps us plan the correct vehicle, confirm access requirements, and avoid delays.

• Full delivery address and postcode.
• Customer name, phone number, and email address.
• Preferred delivery date where applicable.
• Information about site access, gates, turns, slopes, narrow roads, or obstacles.
• Confirmation that the ground is suitable for container placement.
• Any special instructions required for safe delivery.

If delivery cannot be completed because of incorrect information, unsafe access, unsuitable ground, restricted access, or customer unavailability, additional delivery or re-delivery charges may apply.

6. Delivery Delays

While we aim to deliver within 5–7 days maximum, certain circumstances may occasionally affect delivery. These may include severe weather, road closures, traffic disruption, transport delays, vehicle issues, supply availability, restricted delivery access, incorrect customer information, or events outside our reasonable control.

If a delivery delay occurs, Nelson Shipping Containers LTD will make reasonable efforts to update the customer and arrange the earliest suitable delivery slot.

7. Failed Delivery or Re-Delivery

A failed delivery may occur where the driver cannot safely access the site, the delivery location is not prepared, the customer is unavailable where attendance is required, or the delivery instructions provided are inaccurate or incomplete.

Where a delivery fails due to customer-related issues, Nelson Shipping Containers LTD may charge additional fees for waiting time, transport costs, re-delivery, storage, or cancellation of the original delivery attempt.

8. Inspection on Delivery

Customers are encouraged to inspect the container upon delivery where reasonably possible. Any visible concerns should be reported to Nelson Shipping Containers LTD as soon as possible, along with clear photographs and a written description of the issue.

Used containers may show cosmetic signs of previous use, including marks, dents, scratches, surface rust, repainting, or general wear. These cosmetic signs do not usually affect the practical storage use of the container unless otherwise stated.

9. Risk and Responsibility

Where Nelson Shipping Containers LTD arranges delivery, we remain responsible for arranging delivery to the agreed location in accordance with the order details and applicable UK consumer laws. Once the container has been successfully delivered to the agreed delivery address or agreed placement location, responsibility for the container passes to the customer.

Customers must ensure that the container is placed in a safe and suitable location and that any ongoing use, maintenance, security, planning permission, insurance, or site compliance matters are managed by the customer after delivery.

10. Remote Locations and Special Delivery Requirements

Some locations may require additional delivery arrangements, including remote areas, islands, restricted access sites, delivery points requiring ferry access, crane-assisted unloading, or specialist transport equipment.

In such cases, the standard flat shipping fee may not apply, or additional charges may be required. Any additional charges will be communicated before order confirmation where they are known in advance.

11. Changes to Delivery Details

Customers should notify us as soon as possible if they need to change their delivery address, contact details, preferred delivery date, or site instructions. Changes requested after dispatch or after delivery has been scheduled may not always be possible and may result in additional charges.