Privacy Policy for Steel Box Containers PTY LTD

1. Introduction

Steel Box Containers PTY LTD respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what personal information we may collect, why we collect it, how it may be used, when it may be disclosed, how it is protected and how you can contact us about your information.

This Privacy Policy applies to personal information collected through our website, contact forms, quote requests, emails, online enquiries, customer communications, purchases, invoices, deliveries and other interactions with Steel Box Containers PTY LTD.

To the extent applicable to our operations, this Privacy Policy is intended to reflect the requirements of the Privacy Act 1988, the Australian Privacy Principles and other applicable Australian laws concerning privacy, electronic communications, consumer transactions and record keeping.

2. Who We Are

Steel Box Containers PTY LTD is the company operating this website. We supply new, used and specialist shipping containers for residential, agricultural, construction, commercial and industrial applications throughout Australia.

• Website Name: Steel Box Containers PTY LTD
• Registered Entity: STEEL, WARRICK LINDSAY
• Entity Type: Company
• ABN: 48 480 648 220
• ABN Status: Active since 1 July 2000
• GST: Registered since 1 July 2000
• Main Business Location: 17 Palings Ct, Nerang QLD 4211, Australia
• Registered Business Name: Steel Box Containers PTY LTD
• ABN Last Updated: 6 August 2015
• Email: sales@steelboxcontainersptyltdau.com
• Phone / WhatsApp: +61 485 825 000

3. Personal Information We May Collect

The personal information we collect depends on how you interact with us. It may include the following:

4. How We Collect Personal Information

We may collect personal information directly from you when you:

• Visit or interact with our website.
• Submit a contact form or shipping container quote request.
• Email us or communicate with our customer-service team.
• Request information about a container or related service.
• Place an order or request an invoice.
• Arrange shipping container delivery or placement.
• Provide delivery-site information or photographs.
• Make a payment or provide payment confirmation.
• Subscribe to marketing communications or promotional updates.
• Provide feedback, submit a complaint or request support.
• Interact with cookies or similar website technologies.

We may also receive limited information from delivery providers, payment providers, website-hosting providers, analytics services, advertising platforms and other service providers where reasonably necessary for our business operations.

Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, identification will normally be required when requesting a personalised quote, entering a transaction, arranging delivery or exercising certain legal rights.

5. Why We Use Personal Information

We may collect, hold, use and disclose personal information for the purposes described below.

6. Australian Privacy Principles

Where the Privacy Act 1988 and the Australian Privacy Principles apply to our handling of personal information, we will take reasonable steps to manage that information in an open and transparent manner.

Depending on the circumstances, this may include taking reasonable steps to:

• Collect personal information only where reasonably necessary for our business activities.
• Notify individuals about the purposes for which information is being collected.
• Use or disclose information for the purpose for which it was collected or another purpose permitted by law.
• Maintain reasonable security safeguards for personal information.
• Provide access to personal information where required by law.
• Correct inaccurate, incomplete, outdated or misleading information where required.
• Manage direct marketing communications in accordance with applicable Australian requirements.
• Take appropriate steps when personal information may be disclosed to an overseas recipient.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website performance, maintain security and improve customer experience.

Cookies used by our website may include:

• Essential Cookies: Required for basic website functionality and security.
• Analytics Cookies: Used to understand how visitors use our website.
• Performance Cookies: Used to identify technical issues and improve performance.
• Functionality Cookies: Used to remember selected preferences.
• Advertising Cookies: Used to measure or personalise advertising where enabled.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. How We May Disclose Personal Information

We do not sell personal information to third parties. We may disclose personal information to trusted third parties where reasonably necessary to provide our services, operate our website, process transactions or comply with legal requirements.

Recipients may include:

• Container delivery and transport providers.
• Payment processors, financial institutions and banks.
• Accountants, bookkeepers and taxation advisers.
• Website-hosting, IT and cybersecurity providers.
• Website developers and technical-support providers.
• Email, communication and customer-management platforms.
• Analytics and advertising providers where applicable.
• Professional advisers, insurers and dispute-resolution services.
• Debt-recovery providers where legally permitted.
• Government authorities, regulators, courts or law-enforcement agencies where required or authorised by law.

We expect service providers to handle personal information securely and use it only for the services they are engaged to provide.

9. Overseas Disclosure of Personal Information

Some website-hosting, analytics, email, payment, cloud-storage or software providers may store or process information outside Australia.

The countries in which information is processed may depend on the service providers used at the relevant time. Where required by applicable Australian privacy law, we will take reasonable steps before disclosing personal information to an overseas recipient.

By using our website or providing information to us, you acknowledge that certain service providers may operate infrastructure in multiple countries.

10. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining customer relationships, resolving disputes and meeting accounting, taxation and legal requirements.

When personal information is no longer required, we may delete, destroy or de-identify it, subject to applicable legal and record-keeping obligations.

11. How We Protect Personal Information

We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

• Secure website connections and hosting technology.
• Password protection and account-access controls.
• Restricting access to customer and transaction records.
• Security updates and website-maintenance procedures.
• Secure email and communication systems.
• Backup and recovery procedures where appropriate.
• Careful selection of third-party service providers.

No website, email system, payment system or internet transmission can be guaranteed to be completely secure. You should avoid sending sensitive financial information through unsecured communication channels.

12. Access, Correction and Privacy Choices

Depending on applicable law and the circumstances, you may have the following privacy choices and rights:

To submit a request, contact: sales@steelboxcontainersptyltdau.com .

We may ask for information needed to verify your identity before providing access to or correcting personal information.

Access may be refused or limited where permitted by law. Where required, we will provide an explanation for the refusal.

13. Marketing Communications

We may send information about shipping containers, related products, services, offers or business updates where permitted by Australian law.

Commercial electronic messages sent by us will identify the sender and provide an appropriate method to unsubscribe where required.

You can opt out of marketing emails by using the unsubscribe instructions included in the communication or by contacting: sales@steelboxcontainersptyltdau.com .

Opting out of marketing will not prevent us from sending transaction-related communications concerning an enquiry, order, payment, delivery or customer-service matter.

14. Data Breaches

A data breach may occur when personal information is lost, accessed without authorisation or disclosed without authorisation.

If we become aware of a suspected data breach, we may investigate the incident, take reasonable steps to contain it and assess the potential risk to affected individuals.

Where the Notifiable Data Breaches scheme applies and an eligible data breach is likely to result in serious harm, we will take the notification steps required by applicable Australian law, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

15. Children’s Privacy

Our website and shipping container services are intended for adults, property owners and business customers. We do not knowingly collect personal information directly from children.

If you believe that a child has provided personal information through our website, please contact us so that we can review the matter and take appropriate action.

16. Links to External Websites

Our website may contain links to external websites operated by third parties. Steel Box Containers PTY LTD does not control the privacy, security or content practices of those websites.

You should review the privacy policy and terms of each external website before providing personal information.

17. Privacy Complaints

If you are concerned about how we have handled your personal information, please contact us first and provide:

• Your name and preferred contact details.
• A description of your privacy concern.
• Relevant dates, communications or transaction details.
• The outcome you are seeking.

We will review your complaint and aim to respond within a reasonable period. Additional information may be requested where needed to investigate the matter.

Where the Privacy Act applies, and you are not satisfied with our response or do not receive a response within the applicable period, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business operations, service providers, technology, security practices or applicable laws.

The latest version will be published on this page with an updated revision date. We encourage visitors and customers to review this Policy periodically.