Terms and Conditions for Steel Box Containers

1. Introduction

These Terms and Conditions apply to customers and website visitors who access our website, request a quotation, communicate with us, purchase a product, arrange delivery or use a service provided by Steel Box Containers.

Please read these Terms carefully before placing an order. If you do not agree with these Terms, you should not submit an order, accept a quotation or make payment.

These Terms should be read together with our Privacy Policy, Shipping Policy, Payment Policy, GST & Pricing Policy, Return and Refund Policy and any quotation, invoice, product description, order confirmation or written agreement issued for your purchase.

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

2. Business Information

Steel Warrick Lindsay operates this website under the trading name Steel Box Containers. The business offers shipping containers and related products and services in Australia, subject to current stock, product specifications, delivery coverage and quotation.

3. Definitions

In these Terms and Conditions, the following expressions have the meanings stated below:

• “Steel Box Containers”, “we”, “us” or “our” means Steel Warrick Lindsay trading as Steel Box Containers, ABN 48 480 648 220.
• “Customer”, “you” or “your” means a person, business or organisation using our website, requesting a quotation or purchasing from us.
• “Consumer” means a customer entitled to consumer protections or guarantees under the Australian Consumer Law.
• “Business Customer” means a customer purchasing for business, trade, commercial, agricultural, industrial, government or organisational purposes.
• “Product” or “Products” means a shipping container, storage container, refrigerated container, portable building, modified container, accessory or other product supplied by us.
• “Services” means delivery arrangements, modifications, fabrication, positioning, customer support and related services supplied by us.
• “Order” means a purchase accepted and confirmed by us.
• “Quotation” means a written statement of the proposed products, services, prices and conditions for a potential order.
• “Website” means the website operated under the trading name Steel Box Containers.
• “Australian Consumer Law” or “ACL” means Schedule 2 of the Competition and Consumer Act 2010 and its application under relevant Australian laws.

4. Products and Services We Supply

5. Website Use

You must use our website only for lawful purposes and must not damage, disrupt, interfere with or attempt to gain unauthorised access to the website, its systems or its users.

• You must not introduce viruses, malware, harmful code or automated attacks.
• You must not attempt to access restricted areas, accounts, servers or systems without permission.
• You must not submit false, misleading, fraudulent, abusive or unlawful information.
• You must not impersonate another person, customer, business or organisation.
• You must not scrape, copy or reproduce website content for commercial use without written permission.
• You must not use the website in a manner that infringes another person’s rights.

We may restrict or block access where we reasonably suspect misuse, fraud, unlawful activity, cybersecurity threats or conduct that may harm the website, our business or another person.

6. Product Information and Images

We aim to provide accurate product descriptions, specifications, dimensions, condition information and availability details. Where a photograph is representative rather than an image of the exact unit, this should be made clear before purchase.

Used shipping containers may vary in colour, markings, dents, scratches, repairs, patches, surface corrosion, repainting, flooring appearance and general cosmetic condition.

Customers should confirm any essential requirements before accepting a quotation, including:

• Container size and external dimensions.
• Standard-height or high-cube configuration.
• Container condition or grade.
• Door type and door direction.
• Colour or appearance requirements.
• Refrigeration or insulation requirements.
• Modification specifications.
• Delivery access and positioning requirements.

7. Quotations and Pricing

Quotations are prepared using the information available when the quotation is issued. Prices may depend on product type, size, condition, availability, modifications, delivery distance, site access, specialist equipment and applicable taxes.

• A quotation does not constitute acceptance of an order.
• A quotation may include an expiry or validity date.
• Where no validity period is stated, we may withdraw or update the quotation before order acceptance.
• Stock is not necessarily reserved by requesting or receiving a quotation.
• Prices may be updated before acceptance where stock, supplier, transport or other costs change.
• Obvious typographical, calculation or pricing errors may be corrected before an order is accepted.
• We will not knowingly rely on a misleading price or require a customer to proceed after a material pricing error is identified.

The final quotation, invoice or order confirmation will identify the agreed product price, delivery charge, GST and other applicable charges.

8. GST and Total Pricing

Pricing and GST are handled as follows:

• GST Status: Registered
• Currency: Australian Dollar, AUD

GST may apply to taxable shipping containers, delivery services, modifications, accessories and related products or services.

Prices presented to consumers are stated in Australian dollars and include GST where GST applies. Before payment, the customer will be shown the applicable product price, delivery charge, agreed service charges and total amount payable.

Business quotations may separately state:

• The price excluding GST.
• The GST amount.
• The total price including GST.
• Shipping and delivery charges.
• Modification or additional-service charges.

9. Orders and Acceptance

An order is not accepted merely because a customer submits an enquiry, requests an invoice, receives a quotation or makes an offer to purchase.

An order is accepted when we confirm acceptance in writing, issue an order confirmation or otherwise clearly communicate that the order has been accepted.

We may decline an order where:

• The product is unavailable.
• The delivery cannot be completed safely.
• The quotation contains a material error.
• The payment cannot be verified.
• Fraudulent or unlawful activity is suspected.
• The customer does not accept the applicable terms.

10. Payments

Steel Box Containers currently accepts payment by bank transfer and Osko.

Credit card payment facilities are currently unavailable. Customers should use only the payment methods and authorised payment details stated on the relevant quotation, invoice or written payment instructions.

• Payment must be made using the account details provided on the official invoice or written payment instructions.
• Customers must use the invoice number or order reference when making payment.
• Payment must normally clear before stock is allocated or delivery is scheduled.
• Proof of payment may be requested.
• Proof of transfer does not necessarily confirm that cleared funds have been received.
• Incorrect, incomplete, reversed or unmatched payments may delay the order.

11. Shipping and Delivery

Steel Box Containers may arrange container delivery to suitable locations in Australia, subject to current delivery coverage, transport availability, the delivery postcode, site conditions, unloading requirements and safe access.

For eligible standard deliveries, the normal delivery timeframe is 5–7 days after:

• The order has been accepted.
• Cleared payment has been received.
• The delivery address has been confirmed.
• Required site-access and unloading information has been provided.
• Any specialist requirements have been agreed.

The standard shipping fee is A$650 including GST for eligible standard deliveries arranged by Steel Box Containers. The applicable delivery charge will be disclosed before payment.

A different or additional delivery charge may apply where specialist transport, remote or non-standard delivery, unusual access, additional handling, waiting time, re-delivery or other non-standard requirements are involved. Any such charge must be disclosed and agreed before payment for that service or before the affected delivery arrangement is confirmed.

12. Site Access and Delivery Responsibilities

Customers must ensure that the delivery location is safe, accessible, prepared and suitable for the container and delivery vehicle.

The delivery driver may refuse to enter, unload or position the container where the driver reasonably believes that doing so would be unsafe or may damage people, property, equipment, the vehicle or the container.

A failed delivery caused by inaccurate information, customer unavailability, unsuitable access or an unprepared site may require waiting, storage, return transport or re-delivery. Any additional charge must be disclosed and agreed before the additional service is arranged, except where applicable law provides otherwise.

13. Risk and Ownership

Any transfer of risk is subject to the agreed order terms and rights that cannot be excluded under the Australian Consumer Law. Unless the agreed order terms state otherwise, risk is intended to pass after the product has been delivered and unloaded at the agreed delivery location.

Unless otherwise stated in the agreed order terms, ownership is intended to pass after all amounts properly payable for the product and agreed related services have been received as cleared funds.

Until payment is completed, we may withhold delivery, stock allocation, modification work or release of the product.

Nothing in this clause permits us to enter private property, seize a product or exercise a remedy except where lawfully authorised.

14. New, Used and Refurbished Container Conditions

Container condition varies according to product type, age, previous use, advertised grade, repairs and current availability.

Cosmetic wear that is consistent with the product description and advertised grade does not necessarily constitute a failure to comply with a consumer guarantee.

This does not remove a customer’s rights where a product is faulty, unsafe, materially different from its description or otherwise fails an applicable consumer guarantee.

15. Modified Containers and Custom Orders

Modified, customised or made-to-order products may include doors, windows, electrical work, insulation, ventilation, shelving, partitions, roller shutters, security features, painting or other fabrication.

Before work begins, the customer must review and approve the relevant specifications, drawings, dimensions, materials, quotation and delivery requirements.

Once custom work, fabrication, sourcing or modification has begun, a requested change or cancellation may result in charges for agreed work, materials, supplier commitments, transport or other lawful non-recoverable costs already incurred. Any retained or deducted amount must be explained and remain subject to the Australian Consumer Law.

Customisation does not remove consumer guarantee rights where the product or service fails to comply with the Australian Consumer Law.

16. Change-of-Mind Cancellations

Australian law does not generally require a business to provide a refund, replacement or exchange merely because a customer changes their mind, selects the wrong product, finds a cheaper price or no longer requires the product.

A change-of-mind cancellation may be considered before dispatch at our discretion and subject to:

• The order status.
• Whether stock has been reserved.
• Whether transport has been booked.
• Whether modification or fabrication has begun.
• Whether non-recoverable costs have been incurred.
• The product’s condition and resale suitability.

A discretionary change-of-mind policy does not limit any right or remedy available for faulty goods or services under the Australian Consumer Law.

17. Returns and Refunds

Eligible discretionary returns are subject to the published Return and Refund Policy, including its 30-day eligible return window and stated conditions. Consumer-guarantee claims are not limited by that discretionary return period and are assessed under the Australian Consumer Law.

• Customers must contact us before arranging the return or movement of a container.
• The container should not be altered, painted, repaired, modified, loaded, relocated or resold before the request is assessed.
• Photographs, video, delivery records and other information may be requested.
• We may request a reasonable opportunity to inspect the product.
• Return transport costs will be allocated according to the reason for return and applicable law.
• Modified or made-to-order products may not qualify for a discretionary change-of-mind return.

Approved refunds will normally be returned using an appropriate verified payment method. For bank-transfer or Osko payments, this will generally be a bank transfer to a verified account associated with the customer or payer. Approved refunds are processed within a maximum of 14 business days after approval and receipt of any information reasonably required to verify the refund destination.

Nothing in this clause permits us to deny a remedy that the customer is legally entitled to receive.

18. Consumer Guarantees and Faulty Products

Products and services supplied to consumers come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the transaction and applicable law, products must be of acceptable quality, reasonably fit for a disclosed purpose, match their description and correspond with any sample or demonstration model.

Services must be provided with due care and skill, be reasonably fit for their stated purpose and be supplied within the agreed time or a reasonable time where no time is agreed.

If you believe a product or service has failed to meet a consumer guarantee, contact us with:

• Your name and contact information.
• Your invoice or order reference.
• A description of the issue.
• Photographs or video where relevant.
• The delivery date.
• The remedy you are requesting.

The appropriate remedy may depend on whether the failure is major or minor and may include repair, replacement, refund, repeat performance, compensation for reduced value or another remedy required by law.

19. Warranties

Any voluntary warranty offered by Steel Box Containers will be stated in writing in the product description, quotation, invoice, order confirmation or separate warranty document. A warranty should not be assumed unless it is expressly stated.

Additional warranty coverage may vary according to the product’s type, age, condition, grade, equipment and intended use.

Unless a warranty states otherwise, additional warranty coverage may exclude:

• Normal cosmetic wear.
• Damage caused by misuse or neglect.
• Unauthorised modifications or repairs.
• Damage caused by unsuitable placement or unstable ground.
• Corrosion caused by standing water or lack of drainage.
• Damage occurring after the container is relocated.
• Third-party or accidental damage.
• Use outside the product’s intended or disclosed purpose.

Any voluntary warranty operates in addition to, and does not replace or restrict, rights that may apply under the Australian Consumer Law.

20. Customer Responsibilities After Delivery

After delivery, the customer is responsible for the product’s lawful use, maintenance, security, insurance and placement.

• Keep the container on firm, stable and level supports.
• Maintain suitable drainage around the container.
• Avoid placing the container in standing water.
• Inspect doors, locks, vents and seals periodically.
• Do not overload or misuse the container.
• Arrange appropriate insurance where required.
• Obtain council, landlord or property-owner approval where needed.
• Use qualified contractors for electrical or structural work.

Customers should obtain independent advice about planning, building, electrical, fire-safety, workplace, environmental and site requirements applicable to their intended use.

21. Business Customers

A Business Customer confirms that the product or service is being acquired for business, agricultural, commercial, industrial, professional, government or organisational use.

Business Customers must assess product suitability, specifications, compliance requirements and intended use before accepting the order.

The Australian Consumer Law may protect a business customer in some circumstances. Nothing in these Terms excludes those protections where they apply. Protections relating to unfair terms in standard form small business contracts may also apply where the statutory requirements are met.

To the maximum extent permitted by law, a Business Customer must take reasonable steps to minimise any loss arising from a product or service issue.

22. Limitation of Liability

Nothing in these Terms excludes, restricts or modifies:

• A consumer guarantee that cannot lawfully be excluded.
• Liability for fraud or fraudulent misrepresentation.
• Liability for death or personal injury where it cannot be excluded.
• Any other right, remedy or liability that cannot be excluded by law.

Subject to non-excludable rights and to the maximum extent permitted by law, responsibility for loss will depend on the circumstances, including causation and applicable law. We are not responsible for loss to the extent it is caused by:

• Incorrect information supplied by the customer.
• Unsafe or unsuitable delivery access.
• Use outside the agreed or reasonably intended purpose.
• Unauthorised modification or relocation.
• Failure to obtain required approvals or permits.
• Failure to maintain or secure the product after delivery.
• Acts or omissions of an independent third party outside our control.

Any limitation or exclusion in these Terms applies only to the extent that it is lawful, fair, reasonable and enforceable in the circumstances.

23. Events Outside Our Reasonable Control

We will not be responsible for a delay or failure caused by an event outside our reasonable control, except where applicable law provides otherwise.

Such events may include:

• Severe weather, flooding, storms or bushfires.
• Road closures and transport disruption.
• Vehicle or specialist-equipment breakdown.
• Industrial action.
• Supplier or port delays.
• Government restrictions or emergency orders.
• Power, communications or internet failures.
• Cybersecurity incidents.
• Natural disasters or other emergencies.

Where an event affects performance, we will take reasonable steps to communicate with the customer, minimise disruption and resume performance when reasonably possible.

24. Privacy and Personal Information

We handle personal information according to our Privacy Policy and applicable Australian privacy requirements. Where and to the extent the Privacy Act 1988 and Australian Privacy Principles apply to our business, personal information will be handled in accordance with those requirements.

Personal information may be used to:

• Respond to enquiries.
• Prepare quotations and invoices.
• Verify payments.
• Process orders.
• Arrange transport and delivery.
• Provide customer service.
• Manage complaints and consumer guarantee requests.
• Meet accounting, taxation and legal obligations.

Please review our Privacy Policy for further information about how personal information may be collected, used, stored and disclosed.

25. Intellectual Property

Website content, including text, photographs, graphics, icons, product descriptions, branding, layout, code and design elements, may be owned by or licensed for use by Steel Box Containers unless otherwise stated.

You must not reproduce, distribute, modify, republish, commercially exploit or present our content as your own without prior written permission.

You may view and print reasonable portions of website content for personal evaluation of our products or maintenance of transaction records.

26. Reviews, Testimonials and Customer Content

Customer feedback published by Steel Box Containers must reflect a genuine, reasonably verifiable customer experience and must not be false or misleading. We do not publish fabricated customer identities, unsupported review totals or artificial scoring metrics.

Where you voluntarily submit feedback, a photograph, video or other customer content for publication, you confirm that:

• The content reflects your genuine experience.
• You have the right to provide the content.
• The content does not infringe another person’s rights.
• The content is not unlawful, defamatory or misleading.

We will request or rely on appropriate permission before publishing identifiable customer content for promotional purposes.

We may remove content that is unlawful, fraudulent, abusive, irrelevant, misleading or infringes another person’s rights.

27. Complaints and Dispute Resolution

If you are dissatisfied with a product or service, contact us as soon as possible so that the matter can be reviewed.

Complaints should be submitted to: sales@steelboxcontainersptyltdau.com .

Consumers may also seek information or assistance from the Queensland Office of Fair Trading, the Australian Competition and Consumer Commission, or another regulator, tribunal or dispute-resolution body with jurisdiction over the matter.

28. Changes to These Terms

We may update these Terms to reflect changes to our website, products, business operations, payment methods, delivery processes, policies or applicable laws.

Updated Terms will be published on this page with a revised “Last Updated” date.

Unless a change is required by law or agreed with the customer, the version of the Terms in effect when an order is accepted will ordinarily apply to that order.

We will not retrospectively impose a material change that unfairly disadvantages a customer in relation to an already accepted order.

29. Severability and No Waiver

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be read down or removed only to the extent necessary.

The remaining provisions will continue to apply.

A delay or failure by either party to exercise a right does not automatically waive that right.

30. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Queensland and applicable Commonwealth laws of Australia.

Subject to any non-excludable right to bring proceedings in another jurisdiction, the parties submit to the courts and tribunals with jurisdiction in Queensland.

Nothing in this clause restricts a consumer from using a complaint, tribunal or court process that the consumer is legally entitled to use.