This Shipping Policy explains how Steel Box Containers handles container delivery, delivery charges, delivery timeframes, site access, order confirmation and customer responsibilities for eligible deliveries arranged in Australia. Steel Box Containers is the trading name used by Steel Warrick Lindsay, ABN 48 480 648 220.
For eligible standard deliveries, Steel Box Containers normally completes delivery within 5–7 days after cleared payment and confirmation of the order, delivery address, site access, unloading requirements and any other information needed to schedule transport.
Steel Box Containers may arrange delivery to residential, agricultural, construction, commercial and industrial locations in Australia, subject to current delivery coverage, transport availability, safe site access and confirmation in the customer’s quotation or order documentation.
Products arranged for delivery can include new shipping containers, used shipping containers, storage containers, high-cube containers, side-opening containers, refrigerated containers, portable cabins, site offices and modified container solutions, as specified in the customer’s quotation or order confirmation.
Delivery may be arranged to homes, farms, workshops, construction sites, warehouses, retail premises, industrial locations, schools, event sites and other suitable locations where transport and unloading can be completed safely.
For eligible standard deliveries, the normal delivery timeframe is 5–7 days after cleared payment and full confirmation of the order and delivery requirements, unless a different timeframe is stated in your quotation, invoice, order confirmation or written agreement.
An order is considered fully confirmed when:
The container type, size, condition, quantity, customer details and delivery location are confirmed.
Payment is received or approved before the container is released for delivery scheduling.
Suitable transport is arranged according to the container size, delivery postcode and site-access requirements.
The container is delivered within the agreed timeframe. For eligible standard deliveries, this is normally within 5–7 days.
Steel Box Containers applies a standard shipping fee of A$650 including GST for eligible standard container deliveries arranged by the business.
The A$650 standard shipping fee is disclosed before payment. Where a delivery requires specialist transport, additional handling, unusual access arrangements, or falls outside standard delivery conditions, any different or additional delivery charge must be disclosed and agreed before payment or before the affected delivery service is confirmed.
The applicable delivery charge, including GST where applicable, will be shown in your quotation, invoice or order confirmation before the order is finalised.
The standard A$650 delivery fee and normal 5–7 day timeframe apply only where the delivery qualifies as a standard delivery and can be completed using the expected transport and unloading arrangements.
Different delivery terms may be required where, for example:
Any different charge or timeframe must be disclosed to the customer before payment for that service or before the affected delivery arrangement is confirmed.
Shipping containers are large and heavy products. Customers must ensure that the proposed delivery location is accessible, suitable and prepared before the delivery vehicle arrives.
The delivery vehicle must have sufficient space to enter the property, turn, reverse, unload and leave the site safely.
The container-placement area should be firm, stable and level to support the container and allow its doors to operate correctly.
Customers must check for powerlines, trees, roofs, cables, gates and other overhead obstacles that could interfere with unloading.
The final placement location must be identified and cleared of vehicles, equipment, materials and other obstructions.
Roads, driveways, bridges, gates and access points must be suitable for the size and weight of the delivery vehicle.
Wet, soft, muddy, sandy or unstable ground may prevent the driver from safely entering or unloading at the property.
Customers must provide complete and accurate delivery information before the order is scheduled. This information enables us to select suitable transport and assess whether the delivery can be completed safely.
Customers must provide:
Customers are responsible for checking and obtaining any property approvals, landlord permissions, council approvals or permits that may be required for the placement and use of the container at their location.
Steel Box Containers may request photographs, measurements, videos or other information about the proposed delivery site before scheduling delivery.
Any assessment based on photographs, measurements or information supplied by the customer is preliminary. The delivery driver retains final responsibility for deciding whether access and unloading can be completed safely when arriving at the location.
The driver may refuse to enter or unload at a location where doing so could create a risk to people, property, equipment, the container or the delivery vehicle.
For eligible standard deliveries, Steel Box Containers normally aims to complete delivery within 5–7 days after the order is ready for scheduling. Delays may occur because of circumstances that affect transport availability, scheduling or safe delivery.
Possible causes of delay include:
If a delay occurs, we will make reasonable efforts to inform the customer and arrange the earliest suitable alternative delivery date.
Nothing in this Shipping Policy limits any remedy or right available to a consumer under the Australian Consumer Law.
A delivery may be considered unsuccessful where the driver cannot safely access or unload at the delivery location.
A failed delivery may occur where:
Where delivery cannot be completed because of customer-provided information, customer unavailability or unsuitable site conditions, the delivery may need to be rescheduled after the issue is corrected. Any additional re-delivery charge must be disclosed and agreed before the new delivery is arranged.
Customers should inspect the shipping container at the time of delivery where reasonably possible.
Any visible concern should be reported promptly to Steel Box Containers. The report should include:
Used shipping containers may display marks, scratches, fading, dents, previous repairs, surface corrosion, repainting and other cosmetic signs of previous use.
Cosmetic wear consistent with the advertised grade or condition of a used container is not necessarily a defect. This does not limit any rights that cannot be excluded under the Australian Consumer Law.
The customer should identify the intended placement location and door direction before the delivery vehicle arrives.
Placement is subject to safe access, vehicle capability, unloading equipment and the driver’s assessment of the site.
Precise placement cannot be guaranteed where access, ground conditions, surrounding structures or safety requirements prevent the container from being positioned exactly as requested.
Once the container has been unloaded and the delivery vehicle has left the site, moving or repositioning the container requires a separate transport arrangement.
Any transfer of risk is subject to the customer’s agreed order terms and any rights that cannot be excluded under the Australian Consumer Law. Unless the agreed order terms state otherwise, risk is intended to pass after the container has been successfully delivered and unloaded at the agreed delivery location.
Unless otherwise stated in the agreed order terms, ownership of the container is intended to pass after all amounts properly payable for the container and agreed related services have been paid in full.
After delivery, the customer is responsible for the container’s security, maintenance, insurance and lawful use.
The customer is also responsible for obtaining any approvals or permissions required for the placement, modification or use of the container.
Customers must contact us as soon as possible when requesting a change to the delivery address, contact information, preferred delivery date, site instructions or container placement.
Changes requested after transport has been scheduled or after the container has been dispatched may not be possible and may require a new delivery date.
Requested changes remain subject to confirmation and may require the delivery to be rescheduled.
Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Products and delivery services supplied to eligible consumers come with guarantees that cannot be excluded under the Australian Consumer Law.
If we are unable to supply a paid product or delivery service within the agreed timeframe or within a reasonable time, the customer should contact us so that an appropriate solution can be considered in accordance with applicable law.
This Shipping Policy operates in addition to, and does not replace, rights and remedies provided by the Australian Consumer Law.
For questions about shipping costs, standard delivery timeframes, delivery coverage, site access or an existing container order, contact us using the information below.