Steel Box Containers FAQs
Find answers about container sizes, current stock, delivery, payment, returns, modifications, refrigerated containers, site offices and other Steel Box Containers products and services in Australia.
What types of shipping containers do you sell?
Steel Box Containers offers new, one-trip, used and specialist container options, which may include standard and high-cube units, side-opening and tunnel containers, refrigerated containers, flat racks, portable cabins, site offices, workshops and modified container solutions. Product types, sizes and configurations are subject to current stock, specifications and quotation.
What is a high cube container?
A high cube container is approximately 300 millimetres taller than a standard container, providing additional internal height for bulky product, machinery, shelving, workshop conversions and container-building projects.
Do you sell cabins and site offices?
Portable cabins, container offices, lunchrooms, workshops, welfare units and other portable workspace options may be available. Current stock, specifications, condition and delivery requirements should be confirmed before ordering.
Can containers be used on construction sites?
Containers may be suitable for construction-site storage of tools, machinery, materials and site supplies. Site offices and modified workspaces may also be suitable, subject to the container specification, intended use, site access and applicable workplace or approval requirements.
How much is shipping?
The standard shipping fee is A$650 including GST for eligible standard deliveries arranged by Steel Box Containers. Where specialist transport, remote or non-standard delivery, unusual access, additional handling or other non-standard requirements apply, a different or additional delivery charge may be required. The applicable delivery charge is disclosed before payment.
Can the container be placed exactly where I want it?
Placement depends on vehicle access, ground conditions, safety, overhead clearance and unloading equipment. The driver may refuse an unsafe placement and unload at the nearest safe position.
Can I receive an invoice?
Yes. Steel Box Containers provides the transaction documentation appropriate to the order, which may include a quotation, invoice, tax invoice where required, payment confirmation, receipt or written order confirmation. The documentation will identify relevant seller, product, pricing, GST, delivery and payment information.
Can modified containers be returned?
Customised, personalised or made-to-order containers are generally not eligible for change-of-mind returns. This does not limit rights that apply when goods are faulty, unsafe, materially different from the agreed specification or otherwise covered by Australian Consumer Law.
What container sizes are available?
Common container sizes may include 10ft, 20ft and 40ft units, with other standard or specialist sizes offered when available. The exact size, type, dimensions, condition and configuration should be confirmed from the current product listing or quotation before ordering.
What is a side-opening container?
A side-opening container has cargo doors along one side, allowing wider access for pallets, machinery, building materials, retail product and other bulky goods.
Can I order a modified container?
Modification services may include personnel doors, windows, roller shutters, insulation, ventilation, lighting, electrical work, shelving, partitions, flooring, security upgrades and custom paint where quoted. Specifications, scope, pricing, materials and completion requirements must be confirmed in writing before work begins.
Are containers suitable for farms?
Yes. Australian farms use containers for tools, parts, machinery, fencing materials and general supplies. Hazardous chemicals, fuels and regulated goods must only be stored in lawful and appropriately designed facilities.
What information is required for delivery?
Provide your name, telephone number, email address, delivery address, postcode and detailed site-access information. Tell us about narrow roads, gates, slopes, soft ground, trees, bridges, overhead powerlines, unloading requirements and other conditions that could affect safe delivery. A preferred delivery date may be requested, but scheduling remains subject to confirmation.
What happens if access is unsuitable?
If delivery cannot be completed because the site information was materially inaccurate, access is unsafe or the placement area is unprepared, the delivery may need to be rescheduled after the issue is corrected. Any separate rescheduling service or cost must be disclosed and accepted in writing before a new delivery is booked.
Are all prices in Australian dollars?
Yes. Website prices, quotations and invoices are stated in Australian dollars unless otherwise agreed in writing. Consumer prices include GST where applicable. Review the complete order total, including the applicable delivery charge and agreed services, before payment.
Do used containers have cosmetic marks?
Used containers can show dents, scratches, faded paint, patches, previous labels, repairs or surface corrosion. Any cosmetic wear should be consistent with the advertised grade and description and must not make the container unsafe or materially different from what was agreed.
Do you sell both new and used containers?
New and one-trip containers are commonly selected for cleaner presentation and limited previous cargo use. One-trip units may still show minor handling, transport or storage marks. Used containers can provide a cost-effective option but may show dents, fading, repairs, surface corrosion or other cosmetic wear consistent with the stated condition.
What is a tunnel container?
A tunnel container has cargo doors at both ends. This improves access, supports product rotation and can make it easier to divide the internal space into separate storage areas.
Do you supply container pools?
Container-pool or custom pool-conversion projects may be considered where specifically quoted. Customers are responsible for checking applicable council approval, engineering, fencing, electrical, plumbing, safety and building requirements before installation.
Do you deliver across Australia?
Steel Box Containers may arrange delivery to suitable locations in Australia, subject to current delivery coverage, transport availability, delivery postcode, site conditions, unloading requirements and safe access. Delivery availability is confirmed before payment.
What ground preparation is required?
The placement area should be firm, level, stable and accessible to the delivery vehicle. Suitable foundations may include concrete pads, engineered footings, compacted road base, treated sleepers or approved blocks.
What payment methods do you accept?
Steel Box Containers currently accepts Bank Transfer and Osko. Credit card facilities are currently unavailable. Customers should use only the authorised payment details stated on the relevant quotation, invoice or written payment instructions and verify any unexpected change before transferring funds.
What is your return policy?
Eligible discretionary return requests under the voluntary policy must be made within 30 days of delivery and are subject to the published return conditions. Customers should contact Steel Box Containers before arranging movement or return where reasonably practicable. Consumer-guarantee claims are not limited to 30 days and are assessed under the Australian Consumer Law.
Can I choose the colour?
A specific colour or repainting requirement must be included in the quotation or order confirmation before purchase. Any repainting service and price must be agreed in writing before work begins.
Are used containers wind and watertight?
Containers described as wind and watertight are commonly used for storage. The advertised condition should indicate that the doors, seals and container shell are suitable for the stated storage purpose at the time of sale. Used units may show cosmetic wear consistent with the stated condition and description.
Do you sell refrigerated containers?
Refrigerated or reefer containers may be available as operating units for active cooling or as non-operating insulated units. The quotation or product description should state the operating status, power requirements, relevant condition information and intended use before purchase.
Can containers be used for home storage?
Yes. Containers are commonly used for furniture, renovation materials, garden equipment, tools and household storage. Ventilation, moisture control and a stable raised base are recommended, especially in humid or coastal areas.
How long does delivery take?
For eligible standard deliveries, delivery is normally completed within 5–7 days after cleared payment and confirmation of the order, delivery address, site access, unloading requirements and any other information needed to schedule transport. Weather, road conditions, transport availability or other circumstances may affect the timeframe.
Do I need council approval?
Approval requirements vary between Australian states, territories and local councils. They may depend on zoning, intended use, duration, size, modifications and connected services. Customers should check with their local council, private certifier or relevant authority.
Do I need to pay before delivery?
Payment arrangements are stated on the quotation, invoice or written agreement. Unless a different arrangement is agreed, cleared funds are required before dispatch or delivery. Certain modified, specialist or custom orders may require a deposit or part payment before work, procurement or allocation begins, with the balance due as stated in the order documentation.
How long do refunds take?
Approved refunds are processed within a maximum of 14 business days after approval and receipt of any information reasonably required to verify the refund destination. Where a return, collection or assessment is reasonably required before approval, the refund is authorised after that process is completed. A financial institution may require additional time to display the funds.
What are your business details?
Trading Name: Steel Box Containers. Legal Entity: Steel Warrick Lindsay. Entity Type: Individual / Sole Trader. ABN: 48 480 648 220. GST Status: Registered. Contact Address: 17 Palings Ct, Nerang QLD 4211, Australia.
How can I contact Steel Box Containers?
Call or WhatsApp +61 485 825 000, or email sales@steelboxcontainersptyltdau.com. Use the contact information published on this website to verify quotations, invoices and unexpected changes to payment instructions.
How do I request a quote?
Contact Steel Box Containers with your preferred size or storage requirement, container type, condition, quantity, delivery postcode, site-access and unloading details, intended use and any modification requirements. Current stock, specifications, delivery arrangements and pricing will be confirmed in the quotation.
Speak With Steel Box Containers
Tell us your preferred container size or storage requirement, condition, type, quantity, delivery postcode, site-access and unloading details. Our team can help you review suitable options based on current stock, specifications and delivery requirements. Call or WhatsApp +61 485 825 000, or email sales@steelboxcontainersptyltdau.com.
